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Discover Our Story

Unleashing Creativity Through Costumes

Complete Cosplay, an Australian-based costume shop, is your go-to destination for high-quality game-related and Japanese anime cosplay costumes. Our mission is to enhance your cosplay experience by offering a wide range of meticulously crafted costumes that bring your favorite characters to life. With a commitment to quality and authenticity, we aim to boost online sales and create a vibrant community of cosplay enthusiasts. Explore our collection and step into the world of imagination and creativity.

At Complete Cosplay, we pride ourselves on delivering top-notch customer service and premium products that exceed your expectations. Our dedicated team works tirelessly to curate the best selection of costumes and accessories, ensuring that every purchase brings joy and satisfaction to our customers.

Terms and Conditions for Complete Cosplay

1. Introduction

Welcome to Complete Cosplay. These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.completecosplay.com.au (the "Service") operated by Complete Cosplay ("us", "we", or "our"), an Australia-based online store.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that:

  • You have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and

  • The information you supply to us is true, correct, and complete.

3. Product Descriptions

We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

4. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise indicated. Prices and availability of products are subject to change without notice.

We accept various forms of payment, including credit/debit cards, PayPal, and other methods as specified on our website. Payment is due at the time of purchase.

5. Shipping and Delivery

We ship our products to various locations worldwide. Shipping fees and delivery times vary depending on the destination and the shipping method chosen. Please refer to our Shipping Policy for more information.

We are not responsible for any delays caused by customs clearance processes or other unforeseen circumstances beyond our control.

6. Returns and Refunds

If you receive a defective or damaged item, you may return it within 30 days of receipt for a refund, subject to our Return Policy. All returned items must be in their original condition, with tags attached, and accompanied by the original receipt or proof of purchase. Refunds can take up to 14 days to process.

The buyer is responsible for the return shipping costs. Please note that custom-made or personalized items are non-refundable unless they are defective or damaged.

7. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Complete Cosplay and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Complete Cosplay.

8. Limitation of Liability

In no event shall Complete Cosplay, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

10. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

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